Refund Policy

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 14 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, or orders no longer in their original packaging, and other items listed below. Other exclusions may apply. 

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. The NRTHRN reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.


Orders are submitted for production immediately upon order placement and are built to your specifications. 

We accept returns on items within 14 days of the delivery date, with proof of purchase. Exclusions may apply.


Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our Canadian source books and on our Canadian website are in Canadian dollars (C$) and are subject to any applicable taxes according to state/province and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.