FAQ

What methods of payment do you accept?

 

We accept all major credit cards & google pay.

Please note, we can only accept one form of payment per order.

 

Why am I charged before my order has shipped?

 

All our orders are custom made. Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

 

What's the status of my order?

You can track your order by sending us an email with your order number and we will update you.

 

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

 

How do I cancel my order?

Contact us  within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm  eastern time. We cannot cancel orders for you on Saturday or Sunday.

 

Where do we ship?

Worldwide.

  

When will I get my order?

Within 1-4 weeks. All of our products are custom made based on orders.

 

What if I need to change my shipping address?

Please contact us directly thenrthrn@gmail.com

 

Return Policy

RETURNS

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 90 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, or orders no longer in their original packaging, and other items listed below. Other exclusions may apply. 

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. The NRTHRN reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

SPECIAL ORDERS

Orders are submitted for production immediately upon order placement and are built to your specifications. 

We accept returns on items within 90 days of the delivery date, with proof of purchase. Exclusions may apply.

 

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our Canadian source books and on our Canadian website are in Canadian dollars (C$) and are subject to any applicable taxes according to state/province and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

 

Where are your products made?

All of our duvets, pillows are made in Montreal, Canada. Our sheets, duvet covers & cases are made in Portugal.

 

What certifications do our bedding products have?

All of our bedding is Oeko-Tex certified, and our down manufacturer is Responsible Down Standard certified. 

 

What is fill power?

Fill power is a measure of the loft or "fluffiness" of a down product that is loosely related to the insulating value of the down. The higher the fill power, the more air a certain weight of the down can trap, and thus the more insulating ability the down will have.

 

Where does our goose come from? And why is it the best

Our goose fill comes from gorgeous farms in Poland. Our geese are fed organic foods, breath in fresh air and live a quality life. They are not harmed in any way. Once a year they naturally shed down, and we collect it. The reason our down clusters are so are is because our geese are elderly birds, and the elder they are the bigger their down clusters are.

 

 

Where does our duck come from? And why is it the best

Our goose fill comes from gorgeous farms in northern France. Our ducks are fed organic foods, breath in fresh air and live a quality life. They are not harmed in any way. Once a year they naturally shed down, and we collect it. The reason our down clusters are so are is because our geese are elderly birds, and the elder they are the bigger their down clusters are.

 

Why doesn’t my duvet cover my whole bed?

The reason is because duvets are originally designed to fit 10” mattresses. These days, mattresses are made thicker, for extra comfort, therefore we designed our queen+ and king+ duvets for those who have thicker mattresses. These oversized duvets will fit perfectly over your bed. To make sure your duvet cover will fit perfectly, we suggest going with European duvet covers, such as Italy, France, or Portugal. Their covers are naturally made larger. Covers made in India or china are usually made smaller. Our duvets are locally made, and suggest pairing with a nice cotton fabric not more than a 400 thread count to give it the breathability it needs. The higher the thread count doesn’t necessarily mean the softer it will be. The higher the thread count means that is it has a tighter weave, therefor will not breathe well. European bedding companies do not usually go higher than a 400 thread count. Indian or Chinese manufacturers captured a market to believe that the higher the thread count the better. We disagree completely!

 

How should I care for my bedding?

We always suggest spot cleaning or dry cleaning. If necessary you can

machine wash cool on a delicate cycle using mild, liquid laundry detergent. Tumble dry low with Wool Dryer Balls. Remove right after.

 

How long should my duvet last?

10 years.

 

How long should my pillows last?

3-5 years.

 

what is the difference between goose down and duck down?

Goose clusters are larger than duck clusters therefore we use less goose to make the same size duvet as the duck duvets. In Poland, the farmers pride themselves with they offer down to the industry that is from a no kill harvest. The Down is hand harvested from the geese themselves. By collecting the natural fallen down, the birds are able to live a longer more productive life. Their down clusters are formed into the fullest capacity which in turn gives the duvet and pillows a higher quality. The larger the cluster the better the loft and insulation.

Europeans have the highest standards for harvesting, processing and cleansing the down. They don't use any chemicals in the process. They pride themselves on this.

In Poland, they are renowned for production of the finest down! They are generation hand downs since the 1800’s. Today the mills are producing the finest down in the world. Geese in Poland are odorless, grow very large and product the finest down in the world. They are resilient, durable and last much longer!

 

Is our down hypoallergenic?

Yes. You will not be allergic to any of our down products. It is cleaned enough times in the right way to keep its natural resiliency and also remove any allergens. Our down is cleaned in Germany with top of the line machinery.

 

Do you offer services for businesses or interior designers?

yes. Please contact us info@thenrthrn.com

 

What’s the difference between feather and down?

Down clusters are round. Feathers include the stem. Which tend to poke you. They do not add warmth they trap the down filaments, therefore they cannot expand to the maximum fullness.  The higher the fill power, the larger the down clusters. If your duvet or pillows are crunchy, they have feathers in it.

 

Where are you located?

Montreal, Canada 

 

How do you charge sales tax?

Depending which state or province you live in , the sales tax will adjust accordingly.